Privacy Policy

1. Introduction

Rezolve Medical B.V. ("Rezolve," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website rezolvemedical.com or use our services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Dutch Data Protection Act (UAVG).

2. Data Controller Information

3. Types of Personal Data We Collect

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address
• Medical Information: Information related to your medical condition, treatment history, and orthotic needs (only when you provide it voluntarily)
• Professional Information: If you are a healthcare professional, we may collect your professional credentials and practice information
• Communication Data: Messages you send to us through contact forms, email, or other communication channels

3.2 Information We Collect Automatically

• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent (Article 6(1)(a)): When you have given clear consent for us to process your personal data for specific purposes
• Contract Performance (Article 6(1)(b)): When processing is necessary for the performance of a contract with you
• Legitimate Interests (Article 6(1)(f)): When we have a legitimate interest in processing your data, such as improving our services
• Legal Obligation (Article 6(1)(c)): When processing is necessary for compliance with a legal obligation

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and provide customer support
• To process orders and deliver products
• To communicate with you about our products and services
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent fraud

6. Data Sharing and Disclosure

We may share your personal data with:

• Healthcare Professionals: When necessary for your treatment and care
• Service Providers: Third-party companies that help us operate our business (e.g., hosting providers, payment processors)
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection
• Incident response procedures

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are:

• Customer Data: 7 years after the last interaction (for legal and business purposes)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• Medical Data: As required by medical device regulations (minimum 10 years)

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing under certain circumstances
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at privacy@rezolvemedical.com. We will respond to your request within one month.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

11. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

12. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes.

14. Complaints and Supervisory Authority

If you have concerns about how we process your personal data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

15. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us: